Borrower Services

Integrity - Transparency– Efficiency

Most households and businesses in Greece have taken out a loan or other debt facility from a bank or financial institution. The enduring economic adversity has put most borrowers under enormous pressure, making it difficult or even impossible for many to meet their debt obligations. Your lender, or another institution, might assign QQuant Master Servicer S.A. (‘Quant’) to manage its portfolio of loans in arrears. In that case, we will contact you in order to design together a fair and viable solution, based on your individual circumstances. We are here to assist individuals and businesses to manage their debt and thrive again.

If you have received a phone call or letter from us or from our associates’ network regarding your debt, and have a question, or object to the solution offered to you, we would like to hear from you as soon as possible. We are here to provide all necessary information and find a viable solution tailored to your needs.

REGULATORY FRAMEWORK


The management of non-performing loans in Greece is subject to a strict regulatory framework that governs all steps of interaction between borrowers and servicers. To find out more, please consult the revised Code of Conduct as issued by the Bank of Greece in August 2016 (195/1/29.07.2016, Government Gazette Β’ 2376).