Complaints Handling

How we handle complaints

QQuant Master Servicer Servicing of Loans and Credits single-member SA (Quant) aims at providing high-level services while continually improving them for the efficient service of the transacting persons. 

The efficient handling of complaints is the cornerstone for providing quality services and an important source of information for detecting and improving any weaknesses.

You are highly encouraged to express your opinion as this is vital to our Company.

You can trust us with any issue arising from our services. We will immediately respond to your complaint with transparency, considering the applicable legal-regulatory framework and in accordance with the Company's established Complaint Management Policy and Procedures.